Overview

I designed this solution as part of one of the interview rounds with Accenture Strategy. It involved preparing a solution for improving Customer engagement in Retail Banking by incorporating ML/AI

 

Problem Statement

With increasing competition, there is a need for cost reduction in financial institutions and it can significantly impact customer engagement. 

​

Objective

Increase customer satisfaction and Retention with AI Approach

​

Key Deliverable

Implement an advanced customer engagement solution through a platform-based customer service

​

Design Principles
Issue Tree, 5D Framework, Implementation Plan, ML Framework